I have had issues with altitude, don't know if that is the issue with the OP. When traveling above 7000 ft or so, below that not an issue what so ever. I will lose the flame and need to restart. I have cleaned, changed jets, and etc and still issues. I inquired with Dometic and they did indicate that above a certain altitude there may be issues. When that starts to happen, I just keep the door closed and move on. Usually when I stop, I restart the flame and its fine till I start moving again. We just deal with it. Really never a big issue.