We retired in January, and purchased a Grand Design Reflection 337RLS in February. While we were waiting on the FW to be delivered, I received several phone calls and e-mails from Grand Design management on the progress of the build and the expected delivery date. After it was delivered, I was put in contact with the manager of the Reflection line to see if we had any suggestions on features or design changes. The management of Grand Design are very involved with their customers either directly or through the owner's forum (which they don't run).
We're heading out for a 3-4 month road trip of about 10,000 miles next month. On the few trips we've taken so far, the FW held up beautifully.