We enjoy our motorized awning, but sometimes miss the manual one our previous campers had.
They should extend and retract pretty fast (like 10 seconds).
There are 2 types of motorized awnings. Those that tilt and those that do not. It's possible yours may not tilt.
If yours tilts, all you need to do is pull down on one side, or one arm and the arms should slide into itself. Then there is a turn knob to tighten it in place and keep it from slipping back into the upward position.
If yours tilts, it will also automatically dump rain water if you do not have those knobs tightened down. The first time ours dumped, it scared the bee-hee-be-jee-bees out of me! So when raining, keep one end tilted and the knob tight, and the other end loose. Tension keeps it up.
When wind blows, those knobs on both ends need to be tightened down. The keeps the awning from lifting up like a sail in the wind.
Hope this helps.
Edit:
Extended normal:
![](http://i263.photobucket.com/albums/ii142/dutchmensport/Camping%20Tips/20170526_100505a_zpsonvcfts2.jpg)
Extended normal, tighten this knob to keep the arm from moving (in wind), keep it loose to dump rain water.
![](http://i263.photobucket.com/albums/ii142/dutchmensport/Camping%20Tips/20170526_100340a_zps4cj7wgol.jpg)
In down position, one side only here:
![](http://i263.photobucket.com/albums/ii142/dutchmensport/Camping%20Tips/20170526_100440a_zpsbcbyyq47.jpg)
Turn knob tight to hold it in down position. Water will run off on it's own. No automatic dumping. I usually keep it set like this in the rain. If it's a bit windy, you can tilt the awning this position also and tighten both arms (knobs) and the wind will not try to lift the awning, but usually will try to push it downward. Works well.
![](http://i263.photobucket.com/albums/ii142/dutchmensport/Camping%20Tips/20170526_100356a_zpsmmbsyiex.jpg)