Quality control is still in the crapper.....
Ours went back to the factory for 75 days and still isn't fixed. The end result is that they don't know what the problem is with the slides and therefore can't really fix them.
Prior to that, I dealt with five different people at Voltage. We went from "take it to the dealer, they can fix it"
to "drive it to another dealer six hours away"
to "just bring it to the factory"
to "we'll come pick it up"
to "we're sending a guy from the factory to fix it"
Still wondering what is next .....I keep finding that they didn't address some of the items on the list that we discussed prior to the trailer going back to the factory. Yesterday, the toilet valve that was leaking into the bowl filled the toilet and started to flood the bathroom. I guess I should mention that this was on the list to be fixed at the factory, but guess what.......
Typical story of a typical problem. My generator made an intermittent knocking sound. As we reviewed the list of problems as they were preparing to send the trailer back to me, I realized that they had done nothing to correct the generator problem and demanded that they fix the problem with the generator before sending the trailer back. They listened to it at the factory and declared that there was nothing wrong with it. I explained that they were either going to fix the noise or replace the generator. The service manager then decided to play tough guy with me and stated they would NOT replace the generator and that it was not making any noise. I had recorded a video with the sound and sent a copy of the video to Onan, and posted it here on rv.net. Onan emailed me back and said that it was obviously the fuel pump and that they had been to the voltage factory and had now replaced the pump and serviced the unit. Frustrating.....but at least that is now fixed.
Love the trailer, but the customer service and lack of quality control makes me want to pull my hair out.
