Forum Discussion
Cummins12V98
Feb 13, 2022Explorer III
humblerb wrote:Cummins12V98 wrote:Durb wrote:
I would call B&W and tell them your story. It sounds like your hitch was manufactured wrong from the outset. They may send you a new base.
100% agree to contact B&W. They will take care of you if there is a defect.
Let us know what they say.
I did talk to B&W during this process. They were helpful answering questions for me. But, did not discuss replacing the base. Likely, because it is already 3.5 years old. I didn't ask about replacement.
Age has nothing to do with it. They have a lifetime warranty. If it was manufactured wrong they would replace it no questions asked. If it somehow has been bent then that's another story.
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