Mr. Sandman wrote:
Scrapz wrote:
jackxclan wrote:
http://www.polesandholders.com/home.php
While I do like my Poles and Holders flag setup, I find that their shipping for replacement parts is too high. I would rather pay higher prices for the parts than be gouged on shipping. I wanted the 4-pc swivel rings w/clips and 3 sets of pins - a handful of items. I know these would fit into a small Priority box and shipping would be less than half the website quote. I emailed through their website to see if they could ship for less, but no response. Since is is a family-run business, and I read so much on rv.net about their great CS, I thought they might be willing to help me out, or at least reply and tell me NO.
I am locked in now to Poles and Holders unless I want to make another flag pole investment. I just bought this one in July. Luckily I wanted to have these parts as spares. When the time comes that I need these parts I hope I can find them someplace else. I do wish I had researched this more before purchasing. Shame on me. There are other makers/distributors of fiberglass flag poles. Unfortunately the sizes are not the same, so I can't use their swivel rings.
It is a good flag pole, but great CS? I don't see it.
I agree that no one likes to be ripped off on shipping but have you actually shipped anything lately using UPS, FedEx or the USPS? Rates are high and continue to climb. I use UPS for just about everything I ship because they are convenient, although a little more costly. I've had customers ask me to use USPS Priority Mail to save them money but to do so I need to visit the post office even though I can prepay and print a label online in advance. This is not convenient for me and my time is worth something to me.
And you may be right. USPS may not be convenient for them, but a reply to my question would have been nice. Communication is a large part of good customer service.