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tomt751's avatar
tomt751
Explorer
Oct 03, 2018

floor bonding agent failure

The floor on my 2015 Keystone Cougar fifth wheel has developed soft spots over the entire living area due to failure of the glue that holds the laminated floor together. I have found no dealer that will attempt repair and the manufacture refuses to repair it because it is out of warranty.

The manufacture is aware of the failure and claims it can happen due to humidity conditions. I look at this as a manufacture defect that just waited until now to appear but Keystone doesn't see it that way.

I started calling Keystone back in March of 2018 and was told to take my rig to an authorized dealer for evaluation and summit a warranty claim. I was told the manufacture may cover it if it was a factory defect.

After contacting 5 dealers one agreed to do the evaluation but said upfront they would not perform any repair. They performed an inspection and ruled out water damage and submitted the claim only to have it refused.

Any advice or help would be appreciated.
  • SidecarFlip wrote:
    Other than the really high end units like Airstream.


    Hardly, just as many problems with AS as any other camper, only you have to pay 5X the price to get those problems.


    OP, there is no easy route to solve your problem, the manufacturer won't do anything. You'll have to fix it or move on to something else.
  • How close do you live to the manufacturer? The only reason I ask is because I had the same issue with my Wildcat that had a soft delaminated floor. I told the dealer I would gladly pull it to the manufacturer for repair as I only live a couple hours away. Long story short Forest River replaced our fifth wheel with a new one. Although ours was still under warranty, they did blame it on a bad batch of glue as my manufactur date fell in a known timeline. If you can bring it there so they can see it with their own eyes they may form a different opinion. Chances may be slim but worth a shot

    Dan
  • laknox wrote:

    Airstream "high end"?! Don't make me laugh. Only think "high end" about them is their name.

    Lyle

    And their price. :E
  • SidecarFlip wrote:
    Every RV (with the exception of a Class A is built from the floor up so replacing the floor entails rebuilding the entire unit from the ground up. I think I'd get rid of it for what you can get out of it and move on to another unit.

    The Esq route will only cost you money and you'll get no resolve in the end.

    Other than the really high end units like Airstream, they are all built as cheap as possible, why dealers can discount them so much and still make money.


    Airstream "high end"?! Don't make me laugh. Only think "high end" about them is their name.

    Lyle
  • Try contacting Trailer Life Magazine. They have a dept called RV Resolutions. They will be an arbitrator for you if they think you have a case.
  • Every RV (with the exception of a Class A is built from the floor up so replacing the floor entails rebuilding the entire unit from the ground up. I think I'd get rid of it for what you can get out of it and move on to another unit.

    The Esq route will only cost you money and you'll get no resolve in the end.

    Other than the really high end units like Airstream, they are all built as cheap as possible, why dealers can discount them so much and still make money.
  • Keystone will resist to no end, and visiting dealers,calling,emailing,or writing letters to Keystone will probably end in frustration. Keystone does not vacuum bond their laminated floors and walls, they pinch roll them, and they skimp on the amount of aluminum tubing in them.


    We had a 2013 Keystone Passport. Although the floor never failed it had a lot of flex and made noises that drove me crazy. When I would be sitting outside and someone was walking in the rig, all you could hear was creaking / cracking wood and the seams between plywood grinding together. It used to make me go bonkers. I did a lot of non destructive investigation and found the aluminum tubing in that floor to be on 4 foot centers. It never developed soft spots or delaminated though, was just annoying as hell.

    Most dealers will not take on such a repair. The entire rig is built on top of, or attached to the floor, including the wall panels. The correct repair is return it to the factory and replace the entire floor which Keystone is most likely not going to offer. Its essentially rebuilding the trailer from the frame up.

    Perhaps its time to go visit the guy with the Esq. after his name? Probably your only option although not a good one. May be expensive with no good results.

    Another option may be epoxy injection. I have done a few sidewalls to fix delam with good results but have never done a floor. A floor is a different animal due to the foot traffic.