tomt751
Oct 03, 2018Explorer
floor bonding agent failure
The floor on my 2015 Keystone Cougar fifth wheel has developed soft spots over the entire living area due to failure of the glue that holds the laminated floor together. I have found no dealer that will attempt repair and the manufacture refuses to repair it because it is out of warranty.
The manufacture is aware of the failure and claims it can happen due to humidity conditions. I look at this as a manufacture defect that just waited until now to appear but Keystone doesn't see it that way.
I started calling Keystone back in March of 2018 and was told to take my rig to an authorized dealer for evaluation and summit a warranty claim. I was told the manufacture may cover it if it was a factory defect.
After contacting 5 dealers one agreed to do the evaluation but said upfront they would not perform any repair. They performed an inspection and ruled out water damage and submitted the claim only to have it refused.
Any advice or help would be appreciated.
The manufacture is aware of the failure and claims it can happen due to humidity conditions. I look at this as a manufacture defect that just waited until now to appear but Keystone doesn't see it that way.
I started calling Keystone back in March of 2018 and was told to take my rig to an authorized dealer for evaluation and summit a warranty claim. I was told the manufacture may cover it if it was a factory defect.
After contacting 5 dealers one agreed to do the evaluation but said upfront they would not perform any repair. They performed an inspection and ruled out water damage and submitted the claim only to have it refused.
Any advice or help would be appreciated.