I am not sure what your heard about quality and support but from our experience their support and quality are on par or a little above other brands. We are on our second Cedar Creek and have been very pleased with both. We had the first one ten years and this one is six years old. We only bought new because we wanted some things that were not available when we purchased our first.
The one thing that Cedar Creek has that no one else has, to my knowledge, is Orvan Fry of Amish RV. Orvan worked for Cedar Creek for 15+ years and then opened his own repair shop and works only on Cedar Creeks. He finds and repairs things that other dealer shops were not even aware of. I have heard that some folks actually pick up a new unit and take it to Orvan for his inspection and to repair if needed before they even take it home.
Now all that being said, the Silver Back's specs that you are considering are nearly identical to our CC 30RL. We pull with a 250 HD Chevy Duramax and have no issues. We are very close to our limits on pin weight and GVWR. We don't carry every thing but the kitchen sink but do have everything we need for extended trips. I hope this helps.
