They have 2 articles in the latest RV business magazine. The one I was impressed with was their Facility in Elkhart, Indiana. It is a PDI ONLY facility. No public service or service for their customers. According to the article, Fun Town built the facility(HUGE), to PDI ALL units going to his various dealership locations. This means once they get to his various locations, they just need an outside wash job and are ready to be delivered immediately. They find and fix discrepancies, BEFORE they get to the various sales facility lots. This is probably why they are the largest Towable dealer in the USA. Doug