GD Solitude 380FL-R or Keystone Alpine 3711KP

B.O. Plenty wrote:

2012Coleman wrote:
Grand Design - Outstanding customer support - even after the warranty period. But you should tour both as they have similar floor plans, but different features which may/may not be important to you - extra toilet in the solitude for example.

I am thrilled with my Grand Design product. My dealer had Alpine fivers on the lot which we toured - my preference was GD.

Good luck!

Is the Grand Design service still what it once was? Or since they were purchased has it become just another ho-hum manufacturer.
B.O.

I had some issues after the warranty period - I contacted the VP of customer service via email and received his out of office reply. You can readily find contact information for basically anyone in the GD Owners forum. I emailed him a description of the problem and included some pictures and my VIN number. Not an hour later, I received a phone call from a customer service rep - apparently, the VP's email is monitored, and they were able to find my phone number from my VIN number. I had a very nice conversation with this person about how they were going to fix the problem, and structural stuff - the issue was the awning was pulling away from the side because it was installed incorrectly. They gave me a case number, I called up the dealer, gave them the number, made an appointment, and the repair was done at no charge to me.