It's a new company, but they seem to be very interested in making the customer happy when there is an issue. We looked at Cougars, Crusaders, Open Range, and many others in this price range, for about 2 years before we purchased our Reflection 337. We had a couple of minor issues that the dealer resolved very quickly, no major trouble. We liked the 303, but when the 337 came out we were sold on the extra storage, bedroom slide, and the larger shower. I pull mine with a 2012 F250 CC SB, B&W Companion hitch and have not had any towing concerns. With all gear in the trailer it weighed 11,900. I don't think you would go wrong with a Grand Design product.