Grand Design purchase
I am in the market for a new fifth wheel and have just started the search. Is there any dealers in Texas that will get right on the price? In the DFW area the only GD dealer is McClains and so far the...
Forum Discussion
We purchased a Grand Design 27RL 5th wheel on June 14th 2017. On Saturday July 6th 2019 the Dometic Brisk Air II Air conditioner quit blowing cold air. 24 days out of Dometic warranty and 1 year 24 days for Grand Design. My frame is full of surface rust, the entry door has developed a leak around the window, the toilet started leaking where the PEX connection was made ,the latch on rear window will not stay latched while in motion and all of the dark brown trim screws have lost the paint.
We were very happy with the RV when purchased. The only issue until now was the latch on bathroom door required adjustment.
I contacted Dometic and they said take to an authorized Dometic service and based on the findings they would extend the warranty, All of the local service places to me refused to work on it under warranty. Three separate places refused and said I could pay up front and get reimbursed by Dometic because Dometic does not reimburse either enough or not at all and could be many months down the road when paid. Dometic refused this option. My selling dealer is over 3 hours away and would work on it but they had over a 12 week wait to get it in.
I replaced the Freeze control sensor, thermostat and control board with no luck. Because we have trips scheduled including Disney, I ended up replacing the roof top unit and it now works fine. I had my brother and friend do it as I am disabled and getting up on the roof of the RV is out of question.
I contacted Grand Design and spoke with two separate individuals. The one gentleman said that would do nothing regarding the AC. They offered no relief. On the frame rust I need to send them pictures and they will review. On all other issues same thing out of warranty no help.
When reviewing which RV to purchase Grand Design was noted for standing behind their products. I read many reviews on how they went out of their way to take care of their customers. Now that they have been bought out by Winnebago that customer service has gone away. I caution anyone reading older reviews to disregard them because the service they were noted for is gone.
Having gone through all of this I believe pick a RV with the floorplan and features and price that you want and forget about the RV manufactures standing behind their products. They are all made with the same frames and components any way and as cheaply as possible.
Knowing what I know now I would probably buy from a local family owned dealer that has been around for awhile. My previous 5th wheel was purchased that way and for the twelve years I owned it they gave me great service at fair prices with little to no wait time.
I truly regret my Grand Design purchase and will no longer recommend them to anyone.
Dave
We were very happy with the RV when purchased. The only issue until now was the latch on bathroom door required adjustment.
I contacted Dometic and they said take to an authorized Dometic service and based on the findings they would extend the warranty, All of the local service places to me refused to work on it under warranty. Three separate places refused and said I could pay up front and get reimbursed by Dometic because Dometic does not reimburse either enough or not at all and could be many months down the road when paid. Dometic refused this option. My selling dealer is over 3 hours away and would work on it but they had over a 12 week wait to get it in.
I replaced the Freeze control sensor, thermostat and control board with no luck. Because we have trips scheduled including Disney, I ended up replacing the roof top unit and it now works fine. I had my brother and friend do it as I am disabled and getting up on the roof of the RV is out of question.
I contacted Grand Design and spoke with two separate individuals. The one gentleman said that would do nothing regarding the AC. They offered no relief. On the frame rust I need to send them pictures and they will review. On all other issues same thing out of warranty no help.
When reviewing which RV to purchase Grand Design was noted for standing behind their products. I read many reviews on how they went out of their way to take care of their customers. Now that they have been bought out by Winnebago that customer service has gone away. I caution anyone reading older reviews to disregard them because the service they were noted for is gone.
Having gone through all of this I believe pick a RV with the floorplan and features and price that you want and forget about the RV manufactures standing behind their products. They are all made with the same frames and components any way and as cheaply as possible.
Knowing what I know now I would probably buy from a local family owned dealer that has been around for awhile. My previous 5th wheel was purchased that way and for the twelve years I owned it they gave me great service at fair prices with little to no wait time.
I truly regret my Grand Design purchase and will no longer recommend them to anyone.
Dave
