Granddesign 31MB

extended warranties arn,t worth the paper there on. I,ve read meny horror stories on this site.

lem55 wrote:
I have been looking at a Granddesign 31MB. Any of you Granddesign owners have any ya's or na! What are your thought about an extented warranty? Thanks for your input.

We have a Grand Design 297RSTS for the last 2 years. So far very happy with it. Had a few issues that were either fixed by the dealer or by me. So far happy with the quality but I have heard that there are others who have had issues just like anything else you buy. One other thing is that Grand Design customer service is noted to be one of the best in the industry for helping out if there is an issue.

As for the extended warranty I would not get one. I read the fine print and basically they all have Wiesel words to let them get out of paying.

Rob

midnightsadie wrote:
extended warranties arn,t worth the paper there on. I,ve read meny horror stories on this site.

That's painting the subject with much too wide of a brushstroke.

First, understand that there's a difference between an extended warranty (offered by and administered by the manufacturer) and an extended service contract (offered by and administered by a third party).

Automobile extended warranties are usually quite good. I could mention a few makes that offer an extended warranty that actually has a broader coverage scope than the original factory warranty. Extended service contracts -- now that can be a different story!

So, be aware of what type you're being offered, and read it over well before making a decision. Best of luck with the new RV!

CaLBaR wrote:
One other thing is that Grand Design customer service is noted to be one of the best in the industry for helping out if there is an issue.

Perhaps "were noted" should apply. They were noted by us in 2014 to be one of the best for helping out. It seems now days they changed. They were not much help on our 3950BH frame issues and slideout issues. Both them and Lippert used every excuse in the book including more or less telling us to take a hike, too bad, two months out of warranty. Probably why we unloaded it after 14 months of BS from GD and so many issues we lost count and not counting the many issues I repaired myself out of pocket that were clear warranty issues. They sent me a few parts.....big deal.

Don't forget that Grand Design is now under Winnebago and lots or report of poor service now.

Michelle.S wrote:
Don't forget that Grand Design is now under Winnebago and lots or report of poor service now.

Yes......the Design is not so Grand any longer LOL. The same slapped together junk as the next guy, pushed out the door without any QC or QA, while they start the warranty clock ticking with the knowledge the dealer network will most likely jam you up long enough they don't have to pay out on it.

Sadly I predicted it when they opened the doors based on who the people were who started the company, and the past history they had in the RV Industry. Used car salesmen have higher ethics than anyone in ownership or management in the RV Industry.

GDS-3950BH wrote:

CaLBaR wrote:
One other thing is that Grand Design customer service is noted to be one of the best in the industry for helping out if there is an issue.

Perhaps "were noted" should apply. They were noted by us in 2014 to be one of the best for helping out. It seems now days they changed. They were not much help on our 3950BH frame issues and slideout issues. Both them and Lippert used every excuse in the book including more or less telling us to take a hike, too bad, two months out of warranty. Probably why we unloaded it after 14 months of BS from GD and so many issues we lost count and not counting the many issues I repaired myself out of pocket that were clear warranty issues. They sent me a few parts.....big deal.

I definetly agree!

Since Winnebago has taken them over the customer service is very poor. Had multiple issues with my 2017 GD Reflection 27RL. AC 1 month out of warranty needed replaced, door lock replaced, entire frame covered in surface rust, circuit board on hotwater tank replaced, rear window won't stay latched, bedroom slide cable to motor had to be replaced, toilet fresh water line leaks, oven refuses to light, bathroom door had to be rehung to line up with latch and many other things. Have an appointment in October (soonest) for TWO recalls to be fixed.

I cannot and will not reccommend any Grand Design products as there is no help whatsoever after the sale.

Dave

Thank you all for the great advice. I guess I have a lot to think about.

GDS-3950BH wrote:


Sadly I predicted it when they opened the doors based on who the people were who started the company, and the past history they had in the RV Industry. Used car salesmen have higher ethics than anyone in ownership or management in the RV Industry.

Not questioning your source or disagreeing with your opinion, but who are the people that started the company, and what is their past history?

The three amigos that started GD all came from Keystone.
Don Clark
Ron and Bill French.

IMO the startup of GD was one of the best PR startups I've seen.
They touted a customer/MFG relation where the customer came 1st. Problem was is that they should've reinvented the wheel instead they just made the same stuff as everyone else albeit with slick floor plans and cool bling.
It all worked great until they became a big player and couldn't keep up with customer demands concerning QC issues.
I remember reading on the forum where early on customers could get one on one response from GD reps for warranty issues in a real short time frame. It looked real cool and seemed like a great way to sell RV'. Problem is they started getting too big to keep up with owner complaints. Again instead of building a better RV they just reinvented the way they handle the same problems that have been plaguing the RV industry for years.
Thats when they sold out to Winnebago.
They entered the market, made a huge amount of money and then bailed when the time was right.
Nothing wrong with any of the above.