I recently purchased a 2014 Heartland Torque SS, model #261. The VIN placard indicated the trailer was equipped with ST235/80R16E tires and appropriate axel to fit my desired needs. However, when returning from a recent trip I had one of the tires blow. When the tire was being changed the technician informed me the tires and axel did not match what was on the VIN placard. I informed Heartland and they sent me a letter informing me the VIN placard of the trailer was incorrect and they provided me with a new placard indicating the actual tire size. Unfortunately, it appears this hauler can't carry the amount of weight I was told it could. Can I have a new axel, springs and tires placed on the hauler in order to increase the cargo capacity? Is this even safe?

Wow seems like bait and switch if they are lowering the numbers that you based your purchasing decision on. What's your dealer saying during all of this? I'd be pushing for them to match what the placard says... pushing hard.

If Heartland doesn't play nice with you on this issue, file a report with your state's AG under the lemon law.This issue changes the basic capabilities of the RV. It is as if you'd purchased an eight cylinder truck, the VIN showed it as an 8-cylinder,only to find out later it is a six cylinder, and the manufacturer says "here, this new VIN tag makes it all better." No, it does not.

TxCowboy wrote:If Heartland doesn't play nice with you on this issue, file a report with your state's AG under the lemon law.This issue changes the basic capabilities of the RV. It is as if you'd purchased an eight cylinder truck, the VIN showed it as an 8-cylinder,only to find out later it is a six cylinder, and the manufacturer says "here, this new VIN tag makes it all better." No, it does not.x2You did not get what you were supposed to get. Push harder!

I am just trying to make the most of a bad situation which is why I am wondering about changing the axel and tires.

Heartland Error | Good Sam Community

Toddupton
Explorer
May 13, 2015
I would not pay for ANYTHING! You were lied to by the manufacturer. The dealer most likely did not know either, they went by the sticker just like you. The new sticker they sent you is proof they knew!
Pete15
Explorer
May 13, 2015
I am just trying to make the most of a bad situation which is why I am wondering about changing the axel and tires.
Toddupton
Explorer
May 13, 2015
TxCowboy wrote:
If Heartland doesn't play nice with you on this issue, file a report with your state's AG under the lemon law.

This issue changes the basic capabilities of the RV. It is as if you'd purchased an eight cylinder truck, the VIN showed it as an 8-cylinder,only to find out later it is a six cylinder, and the manufacturer says "here, this new VIN tag makes it all better."

No, it does not.

x2
You did not get what you were supposed to get. Push harder!
TxCowboy
Explorer
May 13, 2015
If Heartland doesn't play nice with you on this issue, file a report with your state's AG under the lemon law.

This issue changes the basic capabilities of the RV. It is as if you'd purchased an eight cylinder truck, the VIN showed it as an 8-cylinder,only to find out later it is a six cylinder, and the manufacturer says "here, this new VIN tag makes it all better."

No, it does not.
Pete15
Explorer
May 13, 2015
Dealer said go after Heartland
Y-Guy
Moderator
May 13, 2015
Wow seems like bait and switch if they are lowering the numbers that you based your purchasing decision on. What's your dealer saying during all of this? I'd be pushing for them to match what the placard says... pushing hard.

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