Forum Discussion
mudmaker
Nov 23, 2013Explorer
Traded the cougar this fall for a Big Country. Only had the Cougar for a year and seemed like something always needed attention. Thirty six foot trailer and had less carrying capacity than my fathers Sundance that was shorter. Cougar had lighter axles and floors seemed thin.
Big Country has thick floor insulation all around and good quality construction. Lots of lights too.
Talked to a Big Horn owner at a rally and after a short story about a factory rep and a problem they thought was happening to their roof, Heartland replaced the entire roof with an updated newer style and did it for free out of warranty.
Actually my parents Sundance is at the factory for side wall replacement due to some delamenation around the fridge vents. Was just out of warranty but they said no problem. Even told my mother to make a list of other things she thought they should look at and they would address those when they had it in for repair. I doubt very few companies can top that for customer service.
Big Country has thick floor insulation all around and good quality construction. Lots of lights too.
Talked to a Big Horn owner at a rally and after a short story about a factory rep and a problem they thought was happening to their roof, Heartland replaced the entire roof with an updated newer style and did it for free out of warranty.
Actually my parents Sundance is at the factory for side wall replacement due to some delamenation around the fridge vents. Was just out of warranty but they said no problem. Even told my mother to make a list of other things she thought they should look at and they would address those when they had it in for repair. I doubt very few companies can top that for customer service.
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