Forum Discussion

tbax46's avatar
tbax46
Explorer
Nov 16, 2017

How long to wait for delivery

I just signed papers on 2018 Reflection 5th wheel and it’s one they have on the lot. I delivered the check to them and now they tell me it will take another week before they ewill have it ready for the PDI. Is it normal to take another week after final closing to pick up your unit? I do not live near the dealer. We have already made two round trip journeys to get the deal done 3 hours each trip. They actually wanted to put it off another five days.
The sales and finance departments did a great job and we were very pleased with them. Service department is beginning to tarnish the experience.
We are camped out in the trade in no where near our home base but that doesn’t seem to phase them.
Is this normal? Or am I being unreasonable in my expectations?
  • newman_fulltime's avatar
    newman_fulltime
    Explorer II
    Nov 16, 2017
    newman fulltimer wrote:
    Dealer must be slow to only be a week out
    And make sure to pull the panel behind the water inlet and check everything good. They are known for waterleaks seeing they use waterhose behind the panel
  • fj12ryder's avatar
    fj12ryder
    Explorer III
    Nov 16, 2017
    You've given up your bargaining power since the unit is now paid for. You can complain and nag at the dealer, but they really have no need to rush, they have your money. You simply have to rely on the good will of the dealer.

    And this does not bode well for any issues found during the PDI. If they're putting you off now, what will they do with problems found during the PDI? Keep your fingers crossed.
  • rdhetrick's avatar
    rdhetrick
    Explorer
    Nov 16, 2017
    Don't let your desire to get out camping rush the process when you actually do your final inspection. Even though you will have a warranty, this is your strongest position you will ever be in with both the dealer and the manufacturer. Trying to get things fixed down the road will undoubtedly take much more time and hassle than it will right now.
  • laknox's avatar
    laknox
    Nomad
    Nov 16, 2017
    (cynicism=on)

    Given the quality of what most mfrs put out, that week is for the dealer to finish what the mfr left undone and to fix the stuff that they =did= do, but didn't do right...or what broke on the delivery run.

    (cynicism=off)

    Lyle
  • djousma's avatar
    djousma
    Explorer
    Nov 16, 2017
    Well, that depends if they are taking that entire time to go through the new unit to test everything. Last thing you want is to get it home and find something wrong with it. Now, if they just "cant get around to it", well thats totally another story, and unacceptable in my book.

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