KEYSTONE CUSTOMER DIS-SATISFACTION

hedgehog48 wrote:
After several conversations with Keystone customer service, it has come to my attention that they do not care about there customers or there product quality. I have several issues that have come up along with several issues that were brought to the attention of the dealership upon delivery and Keystone refuses to fix any of them. They are not as significant as the poor guy on this forum that is having his sidewalls ripped apart but non the less, they still show the poor craftsmanship and component quality that Keystone uses.
These issues include the standoffs that hold the ladder to the rear cap mounted crooked. Lame so called heated floor that is the size of a heating pad and does a good job at warming up the bottom of the vanity. Peeling veneer finish on the rear wood that arches up to the ceiling. And finally permanently stained stripe decals on the exterior wall that has been like this since 6 months after delivery. Keystone blames the environment for the decal issues even though the other side of the camper doesn't have the same problem. This fifthwheel is a 2016 Montana 3160RL with Legacy package. Not the quality or treatment I would expect when spending this kind on money. My first, 2004 Montana had the front cap decals curl up and peel off but I would have thought after 12 years they would have invested in better decals. WRONG! So I guess I will have to live with a 2016 fifthwheel that looks permanently dirty. Keystone has lost a customer for life because if they won't fix minor defects, I doubt they would fix a major one.

I am the one that has just had his unit's sidewall pulled apart. I'd say you are lucky in one respect that you have had ANY conversation with Keystone at all. They have YET to contact me except to ask me about 50 questions as to how the side wall problem started and asked me to send them more exterior pictures of my unit. THAT IS IT! Not one more word. They were quick to let me know that they would be in touch with my dealer and I should talk to them!!
Now, my "In Command" system by Jensen, that controls every thing on the coach will not operate the hydraulic slides without stopping an average of 14 times EACH WAY!!!! BEYOND ANNOYING!!! They've tried two software updates without success.
I too, find their lack of customer involvement disturbing! I've emailed the Owner Relations Department and my factory rep this past week and do you thing either one of them has even bothered to email me back??? My favorite line from the rep is, "We'll show you why you bought a Montana." Well, I'm waiting!!
The last time I heard, there were 22 Montanas coming off of the line every day. In my opinion, therein lies a LOT of the problem!