KEYSTONE CUSTOMER DIS-SATISFACTION
After several conversations with Keystone customer service, it has come to my attention that they do not care about there customers or there product quality. I have several issues that have come up a...
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We've been severely let down by Montana and Keystone is quality, quality control and customer service. When our structural problems started, Owner Relations called me an asked NUMEROUS questions about how it happened, how I had it loaded, what hitch I used, what type of truck I pulled it with and even asked to send pics of the entire camper including the pin box and rear bumper. Since that conversation, we've not heard a word from Keystone through all of the repair process. This unit has been at the dealer a full third of the time we've owned it since May, and nothing from them. I also emailed my sales rep who told me, "We'll show you why you bought a Montana!" Well, I'm not impressed. We love the floor plan, but the issues we've had have severely overshadowed the joy of owning a new Montana. My dealer has said multiple times that they just don't have much trouble out of Montanas, and is upset that we've had this much trouble with ours. This was my wife's "Dream Camper". Now she's even offered to assist in trading it. We are done with Keystone. So, we begin the process of figuring out how to get away from this camper.
