Forum Discussion
DutchmenSport
Jul 12, 2016Explorer
We had a Keystone Springdale TT for 8 years and towed it thousands and thousands of miles. We had some issues (some very minor, one not so minor), but all were resolved and Keystone warranty, and even after the warranty ended came through for us. We purchased the Springdale from Stouts RV South of Indianapolis. One month later, they became a Camping World. We received good service and never had any heartburn.
We now have a Keystone Outback (different dealer), and Keystone came through on several minor warranty issues, and my dealer had a 3 month and 1 year re-inspection practice. After ownership 3 months, bring it back with all your complaints and it all gets fixed. Then again at the 11th month mark, right before the 1 year warranty expires. At the 3 month mark, the dealer found some minor issues that I didn't even notice, like the fender skirt screw holes were broken and they replaced both fender skirts to my amazement. And then even a repaint of the front cap when the camper was past the initial 1 year warranty. The Outback is far superior to the Springdale with real wood cabinets and real furniture. Better build in my opinion.
Both trailers towed wonderfully and were used very heavy. Of course we worked hard to keep (both) in good shape. So far, other than the repaint of the front cap and a fix of the plumbing drain in the shower, for 3 years, we've not had a single issue... not even a fallen drawer or a broken cabinet door! Here again though, I check the camper and inspect it often, and take my time hand washing every square inch so I have a personal intimate relation with every bump and seam in her. Any changes and I'll know immediately. Do I have a "romance" with my Keystone? If you watched me, the answer may appear to be "yes" as much as I carress her feeling for anamalities.
We now have a Keystone Outback (different dealer), and Keystone came through on several minor warranty issues, and my dealer had a 3 month and 1 year re-inspection practice. After ownership 3 months, bring it back with all your complaints and it all gets fixed. Then again at the 11th month mark, right before the 1 year warranty expires. At the 3 month mark, the dealer found some minor issues that I didn't even notice, like the fender skirt screw holes were broken and they replaced both fender skirts to my amazement. And then even a repaint of the front cap when the camper was past the initial 1 year warranty. The Outback is far superior to the Springdale with real wood cabinets and real furniture. Better build in my opinion.
Both trailers towed wonderfully and were used very heavy. Of course we worked hard to keep (both) in good shape. So far, other than the repaint of the front cap and a fix of the plumbing drain in the shower, for 3 years, we've not had a single issue... not even a fallen drawer or a broken cabinet door! Here again though, I check the camper and inspect it often, and take my time hand washing every square inch so I have a personal intimate relation with every bump and seam in her. Any changes and I'll know immediately. Do I have a "romance" with my Keystone? If you watched me, the answer may appear to be "yes" as much as I carress her feeling for anamalities.
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