Forum Discussion

Campinfan's avatar
Campinfan
Explorer III
Jul 14, 2015

Kudos to Lippert

Recently I posted that my landing gear would not work when I used the outside switch but it did work with the remote. Later I found the same issue with my slides. I called the dealer and Keystone and then Lippert. I was out of warranty by 2 1/2 months. I dropped it off at my dealer yesterday and today they called and said it was done. The computer board went bad. Lippert did agree to replace it for free. Yeah I have to pay the labor charge but that is ok.

Granted, it should not have died so soon but I am happy Lippert took care of it.
  • Campinfan's avatar
    Campinfan
    Explorer III
    Jul 14, 2015
    I am also happy my dealer, Barton Lake RV fixed it in one day.
  • laknox's avatar
    laknox
    Nomad
    Jul 14, 2015
    Campinfan wrote:
    I have to pay $160.00 but that also includes another minor repair. If it ever goes out again, I may just try to find the board myself, if I can buy it.

    I just looked and think the board is about $500.00


    OK, so a wash for the 1/2 hour labor to replace it. :-)

    Lyle
  • Campinfan's avatar
    Campinfan
    Explorer III
    Jul 14, 2015
    I have to pay $160.00 but that also includes another minor repair. If it ever goes out again, I may just try to find the board myself, if I can buy it.

    I just looked and think the board is about $500.00
  • laknox's avatar
    laknox
    Nomad
    Jul 14, 2015
    Glad to hear Lippert stepped up on this; something they're not real well-known for. I think I'd've rather bought the board and let =them= pay the labor, though, given shop rates today. :-)

    Lyle

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