Forum Discussion

vr200275's avatar
vr200275
Explorer
May 19, 2016

Looking for opinions and advice, please

I have been trying to have an issue with my fifth wheel fixed for about six months now.

I have what I feel is excessive pin box flex.

I have been turned down for warrantee twice by the manufacturer of the fifth wheel and by the frame manufacturer.

It is flexing enough that a seam on the outside is separating and panels in the closet are coming off. Also closet doors are moving when transferring weight from pin to the landing gear.

I have taken some pictures and taken some measurements.















I also have some video but don't know how to post them.

Thanks
  • chrizg's avatar
    chrizg
    Explorer
    May 20, 2016
    Frame flex on a 2015? Holy sheet. I would start with the manufacture contact. Be nice and send pics of hooked and unhooked. If they agree to fix it, be prepared to get it back to the factory.

    SERVICE

    Rick Koelndorfer
    Service Representative
    574-862-3053
    RKoelndorfer@forestriverinc.com
  • chrizg's avatar
    chrizg
    Explorer
    May 20, 2016
    I had the same thing on my 2009 unit. Things flexing when hooked to truck. I had to take it to the factory and they fixed it there. What make/model ?
  • 12th_Man_Fan's avatar
    12th_Man_Fan
    Explorer
    May 20, 2016
    I see you are a Good Sam member. You also need to send it to Action Line. Maybe if you stir up enough dust they will change their mind.

    Your contract is probably like mine that you have to go to an arbitrator instead of being able to sue them and I would not hesitate to go to arbitration but I would have a expert look at the problem first.

    Good luck.

    Doug
  • Me_Again's avatar
    Me_Again
    Explorer III
    May 19, 2016
    csamayfield55 wrote:
    Who is the mfg so I know never to deal with them! Not only is that not right it is not acceptable at all!

    Chris


    It is in his profile for viewing! Chris
  • MarkTwain's avatar
    MarkTwain
    Explorer
    May 19, 2016
    goducks10 wrote:
    Wow. You definitely have an issue. Have you tried getting the dealer involved? At least the dealer could back up visually what's going on.
    Sometimes the MFG tends to shrug things off.
    Also try submitting your problem to Trailer Life magazine. They can be a go between in warranty issues. It's out there for everyone to read. It's in their RV Resolutions section.


    X2 on reporting the issue to Trailer Life. If no resolution, I would contact a lawyer asking them to send a letter to the MFG.
  • csamayfield55x's avatar
    csamayfield55x
    Explorer
    May 19, 2016
    Who is the mfg so I know never to deal with them! Not only is that not right it is not acceptable at all!

    Chris
  • vr200275's avatar
    vr200275
    Explorer
    May 19, 2016
    goducks10 wrote:
    Wow. You definitely have an issue. Have you tried getting the dealer involved? At least the dealer could back up visually what's going on.
    Sometimes the MFG tends to shrug things off.
    Also try submitting your problem to Trailer Life magazine. They can be a go between in warranty issues. It's out there for everyone to read. It's in their RV Resolutions section.



    Yes the dealer has had it for a while. At first they were telling me its normal, but finally admitted its not right. They took pictures and measurements and sent in for warranty twice and was denied both times. Great idea about Trailer Life magazine, I will try that.
  • goducks10's avatar
    goducks10
    Explorer
    May 19, 2016
    Wow. You definitely have an issue. Have you tried getting the dealer involved? At least the dealer could back up visually what's going on.
    Sometimes the MFG tends to shrug things off.
    Also try submitting your problem to Trailer Life magazine. They can be a go between in warranty issues. It's out there for everyone to read. It's in their RV Resolutions section.

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