I also noted what you mentioned about changes. Sales people are one thing. Product Managers are another. In our case, one thing we wanted was 12VDC outlets by each TV. The original idea was to be able to run 12VDC televisions when in the field so that we can have APRS displays up without needing to run the generator. The idea later turned into using local inverters to run energy efficient 110VAC TV's connected to the 12VDC outlet.
The PM for the Momentum Line (Nate Goldenberg) was able to make that happen for us. He also arranged to have the bathroom fan replaced with the same remote-controlled model used in the kitchen, we just had to pay for the fan.
They can do things like that for you, you just have to reach the right person to make it happen.