I gotta agree with some folks here something does not sound right ,it is a 2016 and still under warranty and the Dealer or Keystone will not fix it?????makes no sense to me,I have had a 2012 Montana and my New 2015 Montana and have had no issues with Keystone or my dealer taking care of a bad toilet on my 2012 and broken chair on my 2015 ,it took a couple weeks but was taken care of no problem,there has got to be another side to the story And also like was said before you will have better luck getting answers on the Montana Owners forum than here on RV.Net the MOC is HUGE with lots of folks that might help ya