Montana vs. Arctic Fox vs. Grand Design
My wife and I currently own a Cougar TT that has served us well for weekend camping trips and week-long road trips. As we get closer to retirement, we are looking at fifth wheels for extended road tr...
Forum Discussion
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
We have the exact model and year 5th wheel as yours. There have been issues along the way but we have pulled this trailer across the nation into the Rockies 6 times. It has a lot of miles on it. What I'm upset about most is the how the rear wall of the trailer is not fastened very well to the floor. This allows the entire wall to move back and forth an inch or more when it's being towed. The reason we know this is because the aluminum skirt on the bottom side wall is bent or bowed out on each side right where it meets the corner trim where the rear and side meet. After removing this short section of trim between the slide and rear wall I could actually grab hold of the ladder and push/pull really hard and see the rear wall move!! I removed the sofa and saw the method they used to secure the rear wall to the floor. They only used a thin 3/4 inch aluminum angle and where it was screwed into the back wall was just lauan with no metal support behind it. All the screws had came out of the thin wood and were laying everywhere under the sofa. This trailer is well beyond the 3 year structural warranty so I performed my own repair. Heavy 3 inch angle and screws going into the internal aluminum studs behind the lauan. Now I have no movement. Check your trailer for a bow on each side in the back near the rear wall. I've seen a youtube on this and it's common on Reflections and also other brand of trailers.
