Montana vs. Arctic Fox vs. Grand Design
My wife and I currently own a Cougar TT that has served us well for weekend camping trips and week-long road trips. As we get closer to retirement, we are looking at fifth wheels for extended road tr...
Forum Discussion
I've only had a Jayco, and now a Grand Design. Both from excellent dealers.
While there are some reports of poor customer service from Grand Design, I have also seen many, many, many for outstanding service.
In my limited experience, a couple of calls to Jayco were immediately turned into a "talk to your dealer" directive. NO attempt to assist, or provide any information.
For GD, there were reports at the time with greased brakes on some units when I was waiting for my newly ordered unit to arrive at the dealer. I called, and they immediately sent me an authorization letter to give to the dealer to remove/inspect/repair as needed - this before I had actually bought the unit, and before they issued a later recall. In five different calls for information, they called me back very quickly and gave detailed answers each time. One time the rep even going out to their lot in a full-on blizzard to investigate how a unit was wired!
Last fall I called to get specific part information for a wonky thermostat. I was long out of warranty. Just wanted the mfg part number. I got an entire replacement parts kit at home, two days later!
They are well known for authorizing any certified repair place/mobile tech to work on their units (except Camping World!).
The Winnebago purchase happened several years ago, and all my contact has been subsequent to that.
They've grown really fast, for a reason. And I expect that contributes to some of the reports of less than perfect service.
Is the product itself superior? NO - as related above, they are, at best, only slightly better than the competition. But they do, generally, continue to provide superior after sale support direct to the customer.
While there are some reports of poor customer service from Grand Design, I have also seen many, many, many for outstanding service.
In my limited experience, a couple of calls to Jayco were immediately turned into a "talk to your dealer" directive. NO attempt to assist, or provide any information.
For GD, there were reports at the time with greased brakes on some units when I was waiting for my newly ordered unit to arrive at the dealer. I called, and they immediately sent me an authorization letter to give to the dealer to remove/inspect/repair as needed - this before I had actually bought the unit, and before they issued a later recall. In five different calls for information, they called me back very quickly and gave detailed answers each time. One time the rep even going out to their lot in a full-on blizzard to investigate how a unit was wired!
Last fall I called to get specific part information for a wonky thermostat. I was long out of warranty. Just wanted the mfg part number. I got an entire replacement parts kit at home, two days later!
They are well known for authorizing any certified repair place/mobile tech to work on their units (except Camping World!).
The Winnebago purchase happened several years ago, and all my contact has been subsequent to that.
They've grown really fast, for a reason. And I expect that contributes to some of the reports of less than perfect service.
Is the product itself superior? NO - as related above, they are, at best, only slightly better than the competition. But they do, generally, continue to provide superior after sale support direct to the customer.
