Forum Discussion
jdc1
Mar 05, 2020Explorer II
dpgllg wrote:
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Grand Design was correct. They don't build any of those components...they just install them. As for the rust....maybe it has something to do with salted roads? There again...not GD's doing.
About Fifth Wheel Group
19,006 PostsLatest Activity: Jan 24, 2025