Montana vs. Arctic Fox vs. Grand Design
My wife and I currently own a Cougar TT that has served us well for weekend camping trips and week-long road trips. As we get closer to retirement, we are looking at fifth wheels for extended road tr...
Forum Discussion
jdc1 wrote:dpgllg wrote:
We have a 2017 Grand Design Reflection 27RL. It was great for the first year and then things really took a turn south.
Replaced Dometic AC after 13 months. Yup 1 month out of Dometic Warranty.
Replaced entry lock.
Entire frame is covered in surface rust almost as if painted with nothing. I'm waiting on a response now from Lippert.
Replaced circuit board on hot water tank.
Grand Designs response on all but door lock. Contact manufacture of component its not our problem. We don't offer a warranty on rust.
The last phone call with Grand Design the gentleman I spoke with basically called me a liar saying I never reported any of these issues. I told him that Grand Design should consider better quality components and he laughed.
Grand Design DOES NOT offer the same customer service as before being acquired by Winnebago. It is dramatically worse.
We may have got a lemon I don't know but I won't be singing the praises of Grand Design.
Dave
Grand Design was correct. They don't build any of those components...they just install them. As for the rust....maybe it has something to do with salted roads? There again...not GD's doing.
The rust on the frame is not from salted roads as the unit has never been out in any snow / cold. It was stored before Halloween and not taken out till May. The entire frame is covered in surface rust not just a few spots. It is clear that the paint on the frame was not done right.
Yes Grand Design does not build the components BUT they choose to use them. If you have a contractor build a house for you and they use inferior materials and then problems start who do you go to for help. The contractor who built it not the individual component makers. Until consumers demand better quality then these types of issues will continue.
I know that all manufactures use the same components I chose Grand Design because at the time they stood behind the products. It is what made them stand out from the others. Now that Winnebago owns them not so much. The man I spoke to was rude and condescending. I used to work in customer support and there is a way to say no to someone without being a jerk.
Dave
