My tire story - Big O tires
Last October, on my way north, I had 4 tires replaced on my 5er at the Big O in Nephi UT. They put on LTs. Fast forward to one month ago, in WA. One of the tires is showing significant ozone c...
Forum Discussion
taken wrote:
It's frustrating but commonplace these days that the informed consumer knows more than the "manager" in the retail environment. Look at it this way, he was probably managing The Pretzel Mill at the local mall last week. Managers and employees alike these days are not into their trade because it's just a job to them. Their advice is usually "a little bit of knowledge is a dangerous thing" situation...
this is mostly because of the information environment we have available to the customer today. Before (good or bad) the store WAS the expert. there was no way to easily share our experiences independently.
now we have a few 100 people that gather together infrequently (like here) and we share experience and knowledge, and poof all of us are more trained than ever before. The store 'manager' can't get the time to get exposed to that much info.. (regardless of how long he has been in the job).
also, longevity in job is a bad thing today. I spent 32 yrs at IBM. Not many want to do that anymore, moving around is more rewarding some say (altho I had 26 distinctly different jobs in 32 yrs)
