Needing some advice on a situation with our 5er
Good morning, have a question for the group, looking for some direction.
We purchased this 2017 Sierra 377FLIK (front living room) last year. It just hit a year mark with us.
Since the time we purchased it the 5er has been at the shop more than our possession because of problems.
I will make a list of them shortly.
But after reading the list do you think we have any standing on asking them to take the trailer back and get something comparable to it. As now that it is out of warranty these problems become mine and I already absolutely hate the rig. Floor plan was wife’s idea also the manufacturer was to as I despise Forest River, but her money her choice. But towing it back and forth to the shop is my truck and miles. Over a hundred round trip.
So here is the list
Hydraulics won’t hold level front end keeps lowering
Hydraulics shut off when putting out landing gear or retracting it. Have to shut it off and then wait and try again.
Hydraulics to put the slides in and out shut off and have to wait 30 seconds and they will work again.
(Shop says they can’t duplicate it)
Rain leaked past the rear ac unit several times.
While slide was in and while slide was out. Soaking bed, floor, closets in the master bedroom.
The counter top cracked on first trip(fixed)
The toilet cracked on first trip. When they repaired it something broke underneath causing the under belly to fill up with yeah that stuff.
Shower is leaking into under belly
Shower skylight cracked.
Main entry door locks not functioning upon arrival
Main door screen holder ripped out
Surround sound crapped out.
The brain for the leveling system does not remember level even after being set several times.
Nor does it remember hook up height and disconnect setting.
Awning came undone from trailer.
Fixed it but now it doesn’t roll up correctly.
Redid it again and yet again awning broke and won’t roll up correctly.
And a few other minor things.
Most of these have been fixed but as it is it is at the shop right now.
Hydraulics are bing checked out to figure out what’s wrong.
We received an email response from forest river but it hasn’t been helpful.
They only have record of our trailer being in the shop last November for the broken counter top.
It is coming up on three weeks and have not had a reply or phone call back from the Forest River Rep.
We have talked to the bank and are calling back on Monday to see what avenues they can afford us.
We are also contacting a rep for the lemon laws to see what else we can do.
The law here in Connecticut just simply says.
Reasonable number or repair chances or a reasonable amount of time to complete the repair during warranty.
They have had our trailer for months on end so I’m thinking we have something there.
The dealer says well the things that have gone wrong are noted so just keep bringing it back each time it’s broken and we will keep fixing.
Nope not happening.
They have had it since the first week of November and are still currently working on it. Wife checked on it the other day and brought up that we have talked to forest river. The owner studarded some and replied with well most of the repairs our at our cost not the manufacturer.
Needless to say we are beyond mad right now.
Any insight or helpful ideas would be nice.
We purchased this 2017 Sierra 377FLIK (front living room) last year. It just hit a year mark with us.
Since the time we purchased it the 5er has been at the shop more than our possession because of problems.
I will make a list of them shortly.
But after reading the list do you think we have any standing on asking them to take the trailer back and get something comparable to it. As now that it is out of warranty these problems become mine and I already absolutely hate the rig. Floor plan was wife’s idea also the manufacturer was to as I despise Forest River, but her money her choice. But towing it back and forth to the shop is my truck and miles. Over a hundred round trip.
So here is the list
Hydraulics won’t hold level front end keeps lowering
Hydraulics shut off when putting out landing gear or retracting it. Have to shut it off and then wait and try again.
Hydraulics to put the slides in and out shut off and have to wait 30 seconds and they will work again.
(Shop says they can’t duplicate it)
Rain leaked past the rear ac unit several times.
While slide was in and while slide was out. Soaking bed, floor, closets in the master bedroom.
The counter top cracked on first trip(fixed)
The toilet cracked on first trip. When they repaired it something broke underneath causing the under belly to fill up with yeah that stuff.
Shower is leaking into under belly
Shower skylight cracked.
Main entry door locks not functioning upon arrival
Main door screen holder ripped out
Surround sound crapped out.
The brain for the leveling system does not remember level even after being set several times.
Nor does it remember hook up height and disconnect setting.
Awning came undone from trailer.
Fixed it but now it doesn’t roll up correctly.
Redid it again and yet again awning broke and won’t roll up correctly.
And a few other minor things.
Most of these have been fixed but as it is it is at the shop right now.
Hydraulics are bing checked out to figure out what’s wrong.
We received an email response from forest river but it hasn’t been helpful.
They only have record of our trailer being in the shop last November for the broken counter top.
It is coming up on three weeks and have not had a reply or phone call back from the Forest River Rep.
We have talked to the bank and are calling back on Monday to see what avenues they can afford us.
We are also contacting a rep for the lemon laws to see what else we can do.
The law here in Connecticut just simply says.
Reasonable number or repair chances or a reasonable amount of time to complete the repair during warranty.
They have had our trailer for months on end so I’m thinking we have something there.
The dealer says well the things that have gone wrong are noted so just keep bringing it back each time it’s broken and we will keep fixing.
Nope not happening.
They have had it since the first week of November and are still currently working on it. Wife checked on it the other day and brought up that we have talked to forest river. The owner studarded some and replied with well most of the repairs our at our cost not the manufacturer.
Needless to say we are beyond mad right now.
Any insight or helpful ideas would be nice.
