New Fifth Wheel
On June 21, 2014 we purchased a 2015 Coachmen Chaparral Signature 343 RLTS. It is beautiful but in the 30 days that we have owned it, we have found numerous issues. Kitchen faucet spewed water every...
Forum Discussion
RickandLou wrote:
They are so quick to take your money and then you become a problem if you have an issue. HAHA--our dealer's motto is "Don't throw your money away". Printed right on the key chain. I am afraid we just did.
I think you, first, need to get an appointment and talk to the dealership's owner/President/CEO and tell them of your experience. Let =them= know that you will be taking this to FR management, if necessary. Next, get hold of the head of Coachmen's CS department and inform =them= on how you've been treated by his minions and that you will be taking your complaint to Mike Bear, GM of Coachmen and then to Lisa Gladstone, CEO of FR, if you have to. Be professional and courteous at all times, even when the minions are being a smart-a$$ and/or rude to you. Again, document everything you can. Were I getting this treatment, I would likely start recording my phone calls and inform management that I had these recordings for "education and training purposes" and would be happy to send them copies.
Lyle
FWIW, here is a list of corporate governance of FR, Inc. https://connect.data.com/directory/company/list/gYzELFWJJVM_e7hZK-pBRw/forest-river
