csamayfield55 wrote:
THe GD was on our short list until we heard of LOTS of problems with support from them. If you search for Grand design you might find some pretty shocking results
Chris
You may have "heard" that, but I am an owner, and I must say I've never "heard" or experienced that. Grand Design bends over backwards to take care of their customers. One call to the customer service line and you're problem is usually addressed the same day.
My one year warranty expired with them in March of this year. Last month, I called them to locate the source for a broken propane tank strap. Two days later I received a replacement at no charge.
But what they did while I was under warranty exceeded all my expectations. I was having a real problem getting my dealer (Lazy Days - Tucson) to take care of some warranty repairs. I contacted Grand Design to see if they could help me. They sent a driver to Tucson, picked up my rig and took it back to the factory for service. They delivered it two weeks later and not only did they fix the warranty items, but they upgraded several features to the next model year.
I've had horrid customer service from Keystone in the past, and based on the customer service I've received from Grand Design, I'll never purchase another brand of towable RV.
Jim
