New warranty policy from Grand Design
http://www.rvbusiness.com/2014/10/grand-design-rv-implementing-owners-pledge-2/ Something to think about if someone's looking to buy from them. Can't remember how many times I've read on here about...
Forum Discussion
skipnchar wrote:
If it's structural issues you're having (leaky roof or delamination of side walls or suspension, you may indeed need to go ONLY to the dealer of that particular brand for repair work. Dealer C sure isn't going to get paid by dealer A for fixing a roof that was put on improperly by the manufacturer.
Thats not the issue people have had. It's when I drive to dealer B to buy my trailer and try to get service from dealer A who is closer to my home. In my case I drove 350 miles to buy my new trailer because the local one didn't have the model I wanted and would have taken several months to get and be at a considerably higher price.
Thankfully my local dealer has no trouble handling warranty work on my trailer but many have had that issue. I refuse to buy any new trailer from a dealer that has a policy of refusing or delaying work on an RV not purchased from them for which they are an authorized dealer for. Poor policy to me. Car dealers rarely ever do that.
