Possible frame weld broken on new Montana
Hi guys. Our new Montana was delivered in April and last week while unhitching the unit at home, I noticed the side- nose wall of the camper had broken the silicon bead at the bottom. Once I put the w...
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The side wall is not moving now thank goodness. Now maybe the unit's other problems can be addressed as we've been fighting an AC unit since June and the InCommand System keeps shutting down on an average of 14 times while operating the slides each way. And yes, with the electrical issues, I've had an onboard surge protector since it was new. I finally picked up the unit again yesterday and we are supposed to camp this weekend. However the unit has to be taken back to the dealer next week for an AC board replacement AND replacing the InCommand main board. According to the dealer, they were told the cost of the InCommand board is around $2,000. Not entirely sure this is what I bargained for as all of my others had rocker switches, not a wall mounted tablet to operate everything. And no, we had no idea it was coming with that system until the unit showed up. We picked up the unit in around the first of May and it has been at the dealer a full third of the time we've owned it with multiple trips back and forth. My wife is even tired of this unit now. She has already mentioned getting rid of it, but not sure about that. I know we'll take a huge hit by trading it. We've been severely disappointed by Montana and Keystone both in quality and customer service(which stinks by the way). We've owned two brand new Sandpipers since 2010 and this one is by far the worst one we've owned. I know, there is a bad one in every brand, well it appears we got the one in this run. I've not posted most of the trouble here that we've had, mainly the structural issue, but the Montana forum has gotten an ear full(sorry to say).
I emailed the pics from the repair center along with my displeasure in their quality control and also brought up the continuing AC problems last week. Monday I got a response with the original email attached saying that they were sorry about my ongoing AC problem, but the AC unit was designed for that unit, to cool that unit, and that they had the dealer put in some more insulation to help keep it cool:? I called my dealer and they knew nothing about it, so I called the repair center and asked them about it. They remembered that my wife said that she was always cold, even in the summer time, and when they took the nose off, they noticed that there was not nearly as much insulation in the nose as others they'd worked on, so they put more in! Not a word about the shotty side wall welding or construction or even a word to about the major repair it just went through. We are done with Keystone RVs. If and when this one is gone/sold/traded, there will not be another. I know you can get bad ones in any brand as I stated, but it is what it is. Sorry to be so long winded, but I wanted to thank all that have replied and was just posting an update and got a little carried away.
I emailed the pics from the repair center along with my displeasure in their quality control and also brought up the continuing AC problems last week. Monday I got a response with the original email attached saying that they were sorry about my ongoing AC problem, but the AC unit was designed for that unit, to cool that unit, and that they had the dealer put in some more insulation to help keep it cool:? I called my dealer and they knew nothing about it, so I called the repair center and asked them about it. They remembered that my wife said that she was always cold, even in the summer time, and when they took the nose off, they noticed that there was not nearly as much insulation in the nose as others they'd worked on, so they put more in! Not a word about the shotty side wall welding or construction or even a word to about the major repair it just went through. We are done with Keystone RVs. If and when this one is gone/sold/traded, there will not be another. I know you can get bad ones in any brand as I stated, but it is what it is. Sorry to be so long winded, but I wanted to thank all that have replied and was just posting an update and got a little carried away.
