Possible frame weld broken on new Montana

nremtp143 wrote:
Well, I talked with the GM of the dealer this morning when I took the camper in for the InCommand system and AC unit boards.(which were repaired and working now). He was just as nonchalant as normal. My salesman walked up too and has known all about the problems. When he saw I was getting upset with the GM, he said that he would go above the GM to the owner. I've spoken to the owner before and she is aware of the problem. She was not at the dealer today, so the salesman went and gathered up all the warranty info and how many times it has been to the dealer so far and put in a file and put it on her desk. He then called the owner at home and told her what has happened now. She asked for the things that my salesman had already done, and said she would call the VP of Montana Monday morning. She was upset at the fact that the GM hadn't told her that it had broken again. This is the third NEW camper I've bought from her in 6 years, and she told the salesman she would do whatever she had to to get it taken care of. THIS MOVE P***** OFF THE GM! Now, I'll have to deal with his butt-hurt attitude next time, which I don't mind at all:-X06
You are correct in saying that this post has cost them campers. I talked with a forum member here that lives about 30 miles from me last week. He had read the forum and he and his wife decided not to buy a Montana due to this here. He knows me pretty well as we have both had Sandpipers for years from this dealership. They are buying a Jayco Pinnacle with nearly the same floor plan.
OH, and get this!!! The service manager called Montana again today while I was there. He asked what the dealer should do next. AGAIN, they said they could do nothing without PICTURES! He nearly lost it!! He said, "Look in the d*** file and you will see the same d*** thing I am looking at here!" So they asked him to pull the unit back inside and take off the trim around the overhang and take pics again. He did and they were sent before I left. I am giving them until next week to get me an answer or I am going to become very difficult to deal with. I am OVER this camper and would love to get rid of the **** thing for good but I know it would cost me WAY too much money. So, if it's not settled soon, I will seek other options. I believe I have been more than fair.