Problem Cougar
Hi All. We bought a 2015 Cougar 28sgs in August and are having nothing but problems. The worst of which is a constantly leaking bedroom window that they can't seem to fix, a week and a half ago I cal...
Forum Discussion
VegasBT wrote:
I just picked up my 28SGS from a dealer in Phoenix over the weekend. On the ride home, or when I extended the awning upon my return to Las Vegas, the awning began to separate from the trailer at the rear. The awning is now at least 2" away from the trailer at the end, and the screws that are supposed to attach it to the trailer have pulled completely out. I just emailed Keystone Customer Service asking where I can take it for service locally. I hope to hear back soon, and that this is a quick repair!
Yep same thing happened to mine as well except it was at the front. When they fixed it Keystone added a message to the owner (me) " When retracting awning, keep a close eye on roller, stop before it starts pulling against wall again".So that means that there is no automatic stop for these awnings.
So I took it into the dealer today and they said that they are going to order a whole new window , while he was at it he noticed that one of the fixed picture windows may also be leaking but water was only on the inside of the metal window frame itself . After thinking about it it occurred to me that it may just be from condensation. But anyway they are going to check all windows now for any signs of trouble. We love the trailer it has the best floor plan/price for us and is nicely loaded with options we wanted. Just have to get these problems out of the way.
