Problem Cougar
Hi All. We bought a 2015 Cougar 28sgs in August and are having nothing but problems. The worst of which is a constantly leaking bedroom window that they can't seem to fix, a week and a half ago I cal...
Forum Discussion
First off thanks to everyone for the support and suggestions.
I Sent an email to Keystone outlining the problems hopefully they will respond sooner than later. The dealer will have the unit for the time that it takes to get the parts in . As I was leaving it occurred to me that they may not keep it indoors for the next 2 wks or however long it takes , so I went back in and asked service guy if they were keeping it undercover , he said no and it seems that he hadn't even thought of it and said they would have to do some temporary repair so it would stay dry in the meantime….. What if I hadn't gone back in ? I had taped up the upper part of the window but it wasn't meant as a long term temp fix only to get it to the dealer, but now they need it to measure the window and to check out the other windows for leaks. The more I think about it the more I worry . The reason we bought new was to avoid delamination in the first place , now it seems to wants to happen to us anyway. We are taking notes and pictures and documenting everything but I don't know if it will do any good. I don't think our consumer protection laws are as good in Canada.
I Sent an email to Keystone outlining the problems hopefully they will respond sooner than later. The dealer will have the unit for the time that it takes to get the parts in . As I was leaving it occurred to me that they may not keep it indoors for the next 2 wks or however long it takes , so I went back in and asked service guy if they were keeping it undercover , he said no and it seems that he hadn't even thought of it and said they would have to do some temporary repair so it would stay dry in the meantime….. What if I hadn't gone back in ? I had taped up the upper part of the window but it wasn't meant as a long term temp fix only to get it to the dealer, but now they need it to measure the window and to check out the other windows for leaks. The more I think about it the more I worry . The reason we bought new was to avoid delamination in the first place , now it seems to wants to happen to us anyway. We are taking notes and pictures and documenting everything but I don't know if it will do any good. I don't think our consumer protection laws are as good in Canada.
