Bob E. wrote:
If the bumper is bending that much, it might be putting the hinges in a bind and that could be what is holding up the door rather than the springs. Maybe you could have a welder add some steel to stiffen/strengthen the bumper and solve that problem first??
That is kind of my thinking as well or maybe all of the hinges aren't aligned correctly. Either will bind the hinge rod and may hold the door up. But the unit is under warranty so I really want the dealer to do the hard work, I just need to understand what is wrong.
If I can't figure it out with everyone's help and experience, I'm not sure the dealer will get it fixed the first time.