Redwood RV fifth wheel 36RE
We are looking into purchasing the Redwood 36RE and was wondering if anyone owns a Redwood and how do they like / dislike it. Looking for some reviews too. We went to the Hershey Show last year and ...
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I got 3 calls about older models of RedWood "Residential Vehicles". 1 was from manufacturer tech line wanting me to look at air conditioner. Nope.
The ACs were not typical. There was not a ceiling grill, return air was ducted, remote air filter. Wiring wasn't located under the shroud, it was still under the air conditioner itself. Only way to access wiring and control box was to remove the air conditioner. Never did see how it was mounted, my schedule wasn't able to accommodate theirs. Tech Line did say that a lot of changes were made based on customer feedback, so at least the customers are being listened too as far as amenities and comments after the sale.
For a manufacturer to seek out a local tech (90 miles) to make a confirmation service call says quite a bit about how well they stand behind their product. Oh, service call was because fan quit working on high. Diagnosed bad tstat over fine, advised factory tech to guide customer to switch fan speed wires on tstat and set for low (connected to hi). Factory tech still wanted me to go out to customer (180 miles round trip) to make temporary fix same day, then come back after replacement tstat was overnighted via red to install next day (another 180 miles round-trip) for final repair. And factory was willing to double my service fees in addition to mileage. Customer wasn't upset after fan was expeditiously mediated, and was willing to wait until got back home for new tstat. But factory wanted it to be fixed asap. This was a 2010 model I think.
I think that says quite a bit about Redwood / Thor's customer service. Even though I wasn't able to get the jobs due to prior appointments, they did try hard to get me out there.
The ACs were not typical. There was not a ceiling grill, return air was ducted, remote air filter. Wiring wasn't located under the shroud, it was still under the air conditioner itself. Only way to access wiring and control box was to remove the air conditioner. Never did see how it was mounted, my schedule wasn't able to accommodate theirs. Tech Line did say that a lot of changes were made based on customer feedback, so at least the customers are being listened too as far as amenities and comments after the sale.
For a manufacturer to seek out a local tech (90 miles) to make a confirmation service call says quite a bit about how well they stand behind their product. Oh, service call was because fan quit working on high. Diagnosed bad tstat over fine, advised factory tech to guide customer to switch fan speed wires on tstat and set for low (connected to hi). Factory tech still wanted me to go out to customer (180 miles round trip) to make temporary fix same day, then come back after replacement tstat was overnighted via red to install next day (another 180 miles round-trip) for final repair. And factory was willing to double my service fees in addition to mileage. Customer wasn't upset after fan was expeditiously mediated, and was willing to wait until got back home for new tstat. But factory wanted it to be fixed asap. This was a 2010 model I think.
I think that says quite a bit about Redwood / Thor's customer service. Even though I wasn't able to get the jobs due to prior appointments, they did try hard to get me out there.
