RV Direct purchase

RV Direct? Run!!.
Made the mistake of buying from them.If you're going to buy from them consider it as is. They have numerous BBB complaints at the NY location. the Strollo brothers are only interested in sales. We bought used from them, and fought 6 mos. getting agreed items repaired/replaced. The previous owners had left contact info in the unit we bought. We called and spoke with them, they live about 5 hrs away and after a year of fighting with RV Direct they were able to get the manufacture agree to have warranty work done by another dealers.
They opened a super center at a new location in Albany. It has 3 service bays, that should speak volumes about their service.
Check BBB listings for upstate NY and other locations where their dealerships are located

I bought a truck camper 1200 miles away. The Mfg just told me to take it to any RV shop and send them the bill. No Problems!

If the rig sits for any longer than normal call the factory tell them they will be on the phone to the dealer. I purchased in the US and took mine to a dealer in Canada for warranty work. Charged me 100 dollars because of the wage difference to do work.

I bought my first camper from a wholesaler which was 4 hours away. Never had an issue with service, but some dealers will tell you to buzz off or put you at the end of the line. Others may charge you a processing fee. Some will fit you in without question. You just have to call around. I've experienced all these scenarios personally. But at the end of the day, the bumper to bumper only lasts a year and and component stuff usually 2 years. After that, everyone will provide service at the going shop rate. I fix everything myself when possible. Another consideration - the component warranties are through the manufacturer. I had an awning issue under warranty (recall) that a local dealer wanted $100 to process paperwork. I contacted Dometic and they quickly provided me with several "non RV" locations that were certified repair facilities. Had the awning fixed free of charge with same day service. Never had to unhitch. When I buy my next fiver, I wont hesitate to use a wholesaler although I always give the local guys a chance. (I bought my current fiver from a regular dealership)

Our situation is a little different than most. We usually never move the unit, it is on an annual site at one of the campgrounds on Kentucky Lake in Western Kentucky. About 20 miles from a dealer. I would love to be able to purchase from this dealer, but the difference in price is crazy. I am going this weekend if work permits and give him a chance to get in the game..

Since I'm also considering a Jayco, when I start to get down to brass tacks, I plan on talking to Jayco directly and flat-out asking them about warranty service and if they would authorize a certified mobile service to do work if a local dealer, whether home or on the road, won't service my rig in a timely fashion.

Lyle

Howdy!

I gotva very good quote from them last year on a Toy Hauler. Went into Camping World and they matched the price so we ordered it from them. Thought I would have better warranty service from CW as we're flltimers.

"Happy Trails"
Chiefneon

But where will you be in line for service at your local dealer?
There are may many stories here about people buying from one dealer and another dealer REFUSING TO service or letting the rig sit a long time before getting to it.
For me it would not matter cause I am on the road

another topic still being discussed. Jayco says all dealers will service, local dealer says they provide parts but I pay for everything else. I'm going up this weekend and see if we can get closer...now it's a no brainer.

Were will you get warranty service?