Here is a cut and paste of the response from Ultra Fab.
I think you are fine it does look like it is sloping down a little (the top
fixed part of the pin box). This is installed into the frame so you can't
really install it wrong because the bolts will not line up.
You should only air up the air bag when you have weight of the trailer on
the pin box. You don't have to remove the air when you unhook. The arrow on
the shock is a starting point and should be the mid range of motion of the
lower jaw. You can increase the air pressure up to 100psi if needed but let
the ride determine the amount of pressure you ultimately have.