Forum Discussion
gmw_photos
Nov 28, 2013Explorer
Me Again wrote:
gw, I believe you are wrong about returning tires. I had a friend have a BFG Commercial TA fail in Arizona this spring. The Discount Tire store in Mesa did all the paper work to return the tire. He said it was like a police report!!! This TA was not on the recall list.
BFG paid for a new tire and damage to his trailer, so taking time to work the process does have advantages to the consumer.
The big take away I get from Barry's post above is that most internet want to be experts do not know what WE are talking about most of the time. Yet some seem to run for forum to forum making post like they do know something.
Barry's " the most common cause is a deficiency in design " statement reads volumes into all the ST tire threads that appear repeatedly on here and other forums.
Now that Barry's has retired, maybe he will tell us which tire company he worked for? Chris
We can certainly hope that you are right about the dealer actually sending the tire back for evaluation.
I do know that we regularly read on this and other forums that the dealer "made good" on a bad tire, right then and there for some consumers. It would be interesting to know in that case whether the dealer actually sent the tire back for eval. Or, if the sales rep, or warranty rep came by the store for his usual visit and simply signed off on a reimbursement....and again, just said, "done deal...toss the tire".
What I am saying is that I don't hold out a great deal of hope that this whole procedure gets played out by the book in the real world. Busy shops very much like to move on to the next customer, the next deal...and then go home at the end of the day.
But I could be wrong. It could be that every failed tire is dutifully documented, sent back to the mothership and dissected by in house engineers.
In the mean time I buy what I have found and observed works better. I have little time and interest in trying to help these companies try to improve a bargain product line, when I already have a better alternative available to me for just a few dollars more.
gw
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