UPDATE - Andersen Ultimate Redesign
As it has been discussed on here, Andersen recently redesigned their Ultimate 5th Wheel hitch. There's been wide speculation regarding why they did this, or if that was an indication that the origina...
Forum Discussion
I suppose that your mileage may vary, ie your definition of "failure" might differ from the next guy's definition. There's been many a fortune made by attorney's debating that very topic.
Andersen was not specific in the number of customers that experienced this issue. I re-read the email and note that they said "a few" incidents. Is that 2 or 200? I would tend to err on the side of a lower number, due to all we know about them and their customer service (and confirmed reports).
So to back up to the original point: More than 18,000 sold and there are only a few issues. Say what you want about what defines failure, but those are superior results.
I read an online post a while back about a B & W Companion that came loose due to a broken bolt. I guess we'll chock that up as a failure too ;)
Andersen was not specific in the number of customers that experienced this issue. I re-read the email and note that they said "a few" incidents. Is that 2 or 200? I would tend to err on the side of a lower number, due to all we know about them and their customer service (and confirmed reports).
So to back up to the original point: More than 18,000 sold and there are only a few issues. Say what you want about what defines failure, but those are superior results.
I read an online post a while back about a B & W Companion that came loose due to a broken bolt. I guess we'll chock that up as a failure too ;)
