Love my current rig like a comfortable old shoe but we’ve been looking to upgrade for the last few years.. Specifically looking to buy a Jayco Pinnacle 36fbts. I would be buying it out of state and I really worry about getting into a situation where the rig sits in the shop for a month at the local Jayco dealer waiting for warranty work or whatever. I’ve followed some folks on the Jayco owner’s forum where a few years ago they were happy new owners only now to be very disgruntled customers. Knowing all too well my history of buyers remorse I’m really having a hard time making a decision. I’m able to buy for a great price.... anyone offer any advice?

Instead of buying new, we buy used and let someone else take the hit on the price and they usually get all the quirks out of the way. You can find some great deals out there. Try rvonline.com.Just a thought.

I would suggest too to look at an older model. There has been a lot of issues with current new RV's no matter what brand. If you follow rvtravel.com you'll read all about a decline in the quality of new. Invest in an older one, but first have a reputable RV repairman check it out for you. That's what we would do. They know the quality of most models.

Jetstreamer wrote:Love my old rig like a comfortable old shoe but we’ve been looking to upgrade for the last few years.. Specifically looking to buy a Jayco Pinnacle 36fbts. I would be buying it out of state and I really worry about getting into a situation where The rig sits in the shop for a month at the local Jayco dealer waiting for warranty work or whatever. I’ve followed some folks on the Jayco owner’s forum where a few years ago they were happy new owners only now to be very disgruntled customers. Knowing all too well my history of buyers remorse I’m really having a hard time making a decision. I’m able to buy for a great price.... anyone offer any advice?I had a Jayco on my short list, and I called IN and asked them directly about an out of state purchase and local (non)service. They said that they'd have no problems using an independent RV service tech for warranty issues if the local dealer wouldn't take care of me in a timely manner. KZ said the same thing, which is what I ended up buying.Lyle

You’ve got a good right to be concerned, we had a nightmare with a new 2015 Cougar and was glad to be rid of it. We went to an RV show in BC a few weeks ago and was disappointed with the ongoing lack of quality in most of the rigs we saw there. Seems that cheap, cheap & cheap is the current way of putting them together now, irregardless of what money you pay for them, from high end to low.. Only the ones in the upper stratosphere of pricing $150,000+ Looked to have any quality at all. If I were to buy a Jayco I would prefer it be made by the old company not Thor. They (Jayco) used to have a decent reputation. I don’t know how long that will last now with Thor being the new owner.

"I’ve followed some folks on the Jayco owner’s forum where a few years ago they were happy new owners only now to be very disgruntled customers. Knowing all too well my history of buyers remorse I’m really having a hard time making a decision."You are an experienced RV owner and have several years of RV ownership under your belt. Don't short change yourself and your experiences. Instead of reading about complaints on a forum, you really should go visit the RV dealership and make an informed decision yourself. Considering you have read all the disappointments, you should now have a good check-list of things to look for, that others have had issues with. When looking at your "dream RV" take that knowledge with you and really examine the camper with critical eyes. Then make a judgment call based on your gut feeling.Considering you currently have a camper, you really do already know what to look for, what will be a problem in the future, and what will be just fine in the long run. Don't underestimate your own experience and knowledge.You need to go and simply do some window shopping now and asking lots of question to the salesmen and even to some of the mechanics that work there. I think you are able to sift through it yourself. But you need to go and see for yourself. Then you may have questions answered, and possibly, have even more or different questions that need answered. Everyone's experience with their camper is different. Two identical campers can leave the factory at the same time, and within 6 months one can be a disaster and the other fantastic. A lot depends upon the owner and how he/she maintains it, their own expectations, and how they use it. Everything eventually returns to dust. (Including every RV ever made). It's just a matter of how much "WE" expedite that process!

Want to buy a new rig but afraid of quality control issues

23 Replies

laknox
Nomad
Mar 01, 2018
Jetstreamer wrote:
Love my old rig like a comfortable old shoe but we’ve been looking to upgrade for the last few years.. Specifically looking to buy a Jayco Pinnacle 36fbts.
I would be buying it out of state and I really worry about getting into a situation where The rig sits in the shop for a month at the local Jayco dealer waiting for warranty work or whatever.
I’ve followed some folks on the Jayco owner’s forum where a few years ago they were happy new owners only now to be very disgruntled customers.
Knowing all too well my history of buyers remorse I’m really having a hard time making a decision. I’m able to buy for a great price.... anyone offer any advice?

I had a Jayco on my short list, and I called IN and asked them directly about an out of state purchase and local (non)service. They said that they'd have no problems using an independent RV service tech for warranty issues if the local dealer wouldn't take care of me in a timely manner. KZ said the same thing, which is what I ended up buying.

Lyle
ReneeG
Explorer
Mar 01, 2018
I would suggest too to look at an older model. There has been a lot of issues with current new RV's no matter what brand. If you follow rvtravel.com you'll read all about a decline in the quality of new. Invest in an older one, but first have a reputable RV repairman check it out for you. That's what we would do. They know the quality of most models.
NorthernNeck_VA
Explorer
Mar 01, 2018
Instead of buying new, we buy used and let someone else take the hit on the price and they usually get all the quirks out of the way. You can find some great deals out there. Try rvonline.com.

Just a thought.

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Want to buy a new rig but afraid of quality control issues

23 Replies

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