SCVJeff
While i appreciate the intent of your comments we still keep coming back to square one. until i find a dealer who has one, or a way to get through to Jayco for assistance in doing so, i'm stuck. no amount of misdirection on new business model vs. old business model will change that.
My point here is simple, if Jayco offers customers online avenues for customer service (email, FB, Twitter) and promotes their dealer network on their website, then as a consumer i should have a realistic expectation that Jayco and their dealers execute on them (i.e. engaging with someone who wants to consume their product).
As an aside Amazon, Ebay, etc. all seem to be doing quite well proving that ecommerce works just fine when executed properly. Tesla is also now proving this for the auto industry. I would love if in my business people emailed me wanting to purchase my products, driven from the manufacturer requiring NO effort on their part except for a response from me.
