We are on our second Cedar Creek. The first was a 2004 that we traded in 2013 on our current Creek. The only problem we had with it was that the axles were misaligned. That was when Lippert had axle problems and many were being replaced. After determining that our axles were not bad, FR paid to have them aligned. End of problem. We also had them vent our microwave (at no cost). We went back to the factory with our durrent Creek for a few warranty matters. Awning fabric was crooked causing stress when retracting, microwave was not vented and it was shipped with a conventional oven instead of the under stove top storage that we had ordered. All items, and a couple of other minor things that we didn't consider to be a warranty issue, were taken care of promptly.
This August we went to the FROG (Forest River Owners Group) rally. There were over 500 various typed of FR rigs there. Before we went we sent in our service request. All of the things on our list were taken care of by factory techs at no cost. They even replaced our convection/microwave at no cost. I personally saw them working on rigs that were long past any warranty period. Most things were taken care of at no cost altho in a few instances there may have been a small charge for parts.
Three members of our CCRVOC had extensive repairs, caused by suspension problems, that would have ranged from $5,000 to $8,000 done at no cost to them. The scuttlebutt going around the fair grounds was that FR put out $100,000+, not counting factory tech time that was paid while they were at the rally, in repairs during the rally, or back at the factories if repairs couldn't be completed at the rally, at no cost to the owners.
If this doesn't make you lean strongly to a Creek, I don't know what else I can say. They are a well built, attractive unit with excellent factory support. And as SandsOrrell said, the CCRVOC is an added bennefit. A great club.
