davisenvy wrote:
I called the number on the card. I would list it, but have since thrown the card away. The number I was given was 888-674-7824. I still have yet to find out who is on the other line. I hung up out of frustration and about 30 min after getting the new tire on the trailer I got a call back. I wasn't expecting something to happen immediately, but I was expecting to get a live person on the phone at least acting like they were trying to help. I wasn't as much concerned about me, but about what my wife and daughter would have to experience if they had to use the service. If you can't help me just tell me and I'll look elsewhere. Don't just ignore me.
I think some of us unknowingly shoot ourselves in the foot and then want to point the finger at everyone else.
Goodsam's is a call center. They do not own any tow trucks. They attempt to match tow providers with the situation.
Having a flat with no spare is an immediate bad situation that is logistically a challenge to resolve. Many providers will pass on that call because it is a money loser from the start. Figuring out what tire you need and tracking it down is a losing proposition monetarily.
Finding a provider interested in that call is a uphill battle.
Having a flat without a spare with a typical car or trailer will challenge the service provider and often lead to poor service.
I understand your frustration but I don't have roadside assistance to save me from myself. You are taking a huge gamble whenever you travel without a spare.
If a want roadside assistance to have a fighting chance I must do a few things for myself.....like have a spare available if I want them to fix my flat.
Otherwise you will be in for a long wait while your scenario gets sorted out.
