A little disappointed with GS for the first time

On our vacation in June we broke down halfway between Eureka, Ca. and Crescent City, Ca., basically the middle of nowhere. Called GS for assistance, either tow or mobile mechanic. After 2 hours we were notified that there was no one available until the following weekend, 5 days away. With 3 adults and 4 grandkids that was too long to be stuck on the side of the road. We started calling repair shops and tow companies and found a company with a mobile truck out of Eureka that would come out. After a lot of checking for the mechanic I found that my starter solenoid had fallen apart so engine would not start. The mechanic arrived with everything he thought we would need and went to work. Got the solenoid in and fixed a couple other problems but motorhome still would not start. As a last ditch he pulled the starter and tested it, bad, burnt up, needed a new one. As it was after 9pm he could not get a new one until the next day. He got back the next morning and replaced the starter and all was well again with the motorhome. Now for the bad stuff, the repair company charged me for 2 roadside trips due to the distance and travel time, about an hour and a half each way. I requested reimbursement for the trip charges from GS, they paid for the first trip but not the second. When I called them I was told they only pay for one trip. Basically, if it doesn't get fixed the first time your on your own, bummer. I was disappointed that I was stuck with a trip charge but on the plus side the young lady I spoke with extended my membership 6 mos., not close to the cost of the trip charge but at least it was something.

On a scale of 1 to 10 I would have to rate this an 8, not completely satisfied but not completely bad either.