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CC38EL's avatar
CC38EL
Explorer II
Sep 10, 2014

Advertised item not in system

I got an email recently from Camping World that listed a 13500 Low Profile Penguin Rooftop airconditioner for $443.

I went online to the CW site and the item was listed there as well. At that same price. It was not available online and when I called the referred number, I was told (very nicely and professionally) that the item could not be found in the system. Also, the number referenced was for a different product. And the cost was double the advertised price.

I don't think it was intended to do this 'bait and switch' but it is rather disappointing that something like that could happen.

I'll just be a little more aware whenever I get an email from CW with such great deals on it.

Jim

6 Replies

  • ua40j,

    Thank you again for your time and post. I have made the needed request in this matter to help with a resolution. If you have any problems please let me know. I would be happy to help.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • Well, Camping World contacted me and asked me to forward them the subject email and web page showing the air conditioner at the great price that was not available in their system.

    I did do that....repeatedly. Apparently .goodsam.com domains get my emails, but .campingworld.com have difficulty. So after repeated attempts, I finally was able to forward them the email and the web page url.

    They were then forwarded to the 'executive team'. I've inquired twice about the air conditioner, but received no response. I ran out of time and ordered another air conditioner from another company.

    If I get any follow up from CW, I'll post it here.
  • ua40j,

    Thank you for your time and post. If able please send me a PM with your contact information. I would like to get more details and forward this to our executive team for review. Thank you in advance.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com

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