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panthercity's avatar
panthercity
Explorer
Jun 22, 2014

Better vetting of your service people would be good

On a trip from Fort Worth to Carmel, CA we had a trailer tire disintegrate about four hours into the trip. Called GSRA, was told 1.5 hours.

Two hours later 'mechanic' showed up. Needed me to pull further off the road, into the roadside trash outside the shoulder, because he had cut his air hose and now it was too short to reach from behind our trailer.

Then he asked to borrow a phillips-head screwdriver.
Then he told me he didn't have the right sized socket (13/16") for the lugs and would have to go back to the shop.

The next day, the newly-installed spare (still had sticker on it) delaminated. Another two-hour wait. He had a screwdriver. He didn't have a 13/16" socket either. Another trip back to the shop.

What qualifications do y'all have for your RA people?

OBTW, the next day I bought ALL new trailer tires.
  • Hello panthercity,

    I am forwarding your information to the parties responsible for this area. Someone should be in contact with you shortly.

    Ryan F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • Thank you for your post, panthercity. I apologize for any difficulties you experienced regarding your membership. I would like the opportunity to speak with you concerning your post. I would be more than happy to contact you…please send me a private message with your Good Sam Roadside Assistance membership number and contact information: telephone and e-mail. I am looking forward to speaking with you. Thank you, Frank
  • That would be an awful experience then. He should be equipped and experienced enough to fix the problem.

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