Cannot Secure Refund on Cancelled Policy
I took out a seven-year premier extended Good Sam warranty on my new motorhome in August of 2015, and sold this same unit in May of this year. I also filled out the dealership's 'Request for Refund' form, and submitted it to them at that time.
It's now nearing the beginning of August, and I CANNOT get anyone at that dealership -- one of the largest in the western states -- to even answer my calls or emails, and I have full documentation for my actions. Every time I call, I do get a live operator, but I end up in someone's voicemail box, and in spite of courteous, detailed messages, I'm never called back.
If I'd have had any idea that a Good Sam dealership (which they brag about) would treat a customer this way, I would have kept my nearly $6000.00.
I realize that the policy is through the dealership, but YOUR name is on it, Good Sam, and I expect more. What can you do to help resolve this, because there's more at stake here, too. I also carry your Roadside Assistance, and Travel Assist.
Awaiting an answer.
It's now nearing the beginning of August, and I CANNOT get anyone at that dealership -- one of the largest in the western states -- to even answer my calls or emails, and I have full documentation for my actions. Every time I call, I do get a live operator, but I end up in someone's voicemail box, and in spite of courteous, detailed messages, I'm never called back.
If I'd have had any idea that a Good Sam dealership (which they brag about) would treat a customer this way, I would have kept my nearly $6000.00.
I realize that the policy is through the dealership, but YOUR name is on it, Good Sam, and I expect more. What can you do to help resolve this, because there's more at stake here, too. I also carry your Roadside Assistance, and Travel Assist.
Awaiting an answer.
